The short version: we collect the information needed to run the site, manage accounts, respond to you, and operate the beta. We do not sell personal information, use it for targeted advertising, or run advertising or audience-analytics trackers on this website.
Information we collect
Information you provide
- Beta applications: name, email address, Mac eligibility confirmation, chip family and memory, areas of interest, intended use, testing availability, and feedback commitment. You may also choose to provide your role, current software, whether you have footage to test with FrameFix, willingness to pay and a monthly price preference, availability for a feedback call, and additional comments.
- Account information: name, email address, authentication credentials, account identifiers, profile photo, and account or access status. Our authentication provider verifies passwords. Some sensitive account actions require you to enter your password again; our account service passes it to that provider for verification without storing it as a readable password. Your Studio account is shared across supported clients and is not a disposable beta account.
- Community content and interactions: profile and display-name information, messages, replies, conversations, images you choose to upload, reactions, and associated authorship and timestamps. We also process membership requests, assigned permissions, reports of inappropriate content, moderation decisions and related records.
- Communications: the contents of messages you send us and the contact information needed to respond.
Google sign-in
If you choose Sign in with Google or connect Google to your Studio account, Google provides your Google account identifier, email address, and basic profile information, such as your name and profile-picture URL. We use this information to authenticate you, connect that sign-in method to your Studio account, and protect account access. Supabase processes and stores this identity information for our account service.
This connection requests only OpenID, email, and profile permissions; it does not give Studio access to your Gmail, Drive files, Calendar, or other Google content. Google sign-in information is handled under the account retention, security, disclosure, and deletion practices described in this policy.
Apple sign-in
If you choose Sign in with Apple, Apple provides an account identifier and the name or email address you authorize it to share. If you choose Apple’s private email relay, we receive that relay address. Supabase processes this information to authenticate you and connect the sign-in method to your Studio account.
Phone camera, tracking, and local files
Tracker uses the camera and motion information on your phone to estimate camera pose. Camera frames, local tracking takes, drafts, settings, and diagnostic files are not automatically uploaded to Community. Profile and Community images are uploaded when you choose to save or post them. The phone processes selected images before upload, including resizing and re-encoding them without the original image metadata.
When you explicitly start tracking output, pose and configured camera data are sent to the receiver you select over your network. FreeD and OpenTrackIO UDP output is unencrypted; use a trusted production network. Transfers to a paired Studio receiver and sharing recordings or diagnostics are separate actions you control. A receiver or recipient may retain the information you send.
Information collected automatically
When you use the site, our hosting, security, and authentication providers may process technical information such as your IP address, browser and device type, operating system, requested pages, referring page, timestamps, and security or error events. Signed-in sessions also use essential browser storage to keep you authenticated. See our Cookie Policy.
Phone account and Community requests also pass through our authentication, hosting, and security infrastructure, which may process connection information, request timestamps, and security or error records. The phone stores sign-in credentials in the device Keychain and uses local storage for settings, drafts, and caches. It has no automatic diagnostic-upload or advertising-tracking feature.
How we use information
We use personal information to:
- review beta requests and communicate about eligibility, onboarding, product updates related to your request, or support;
- create, authenticate, secure, and administer accounts;
- deliver Community content, synchronize profiles on supported clients, manage access, review reports, and moderate abuse;
- operate, maintain, troubleshoot, and protect the website and shared services and prevent abuse;
- understand requested professional workflows and improve product planning; and
- comply with law, enforce our terms, and establish or defend legal claims.
If you are in the European Economic Area, United Kingdom, or Switzerland, our legal bases are performance of a contract or steps you request before entering one, our legitimate interests in operating and securing the service and evaluating the beta, compliance with legal obligations, and consent where the law requires it.
How we disclose information
We disclose information only as reasonably needed for the purposes above:
- Supabase provides account authentication, the Community database, image storage, and related infrastructure. Community image storage is private, and delivery requires authorization.
- Resend delivers account authentication and recovery emails through our configured email service.
- Formspree processes and delivers beta-request submissions.
- Cloudflare provides hosting, network delivery, security, and—when enabled on a form—Turnstile bot protection.
- Professional advisers and authorities may receive information when reasonably necessary for legal, security, compliance, or corporate-transaction purposes.
These providers may process information in the United States and other countries where they operate. Their processing is governed by their own terms and our arrangements with them.
Community visibility and moderation
Active Community channels are shared spaces readable by signed-in accounts that are not suspended, including accounts that have not yet been approved to participate. They are not private to a particular channel or limited to the invited beta cohort. Posting and other participation depend on your membership and assigned access. Your Community name, displayed profile photo, messages, replies, images, and reactions may be visible to those readers.
Authorized staff can review membership requests, reports, the reported content, and moderation history to administer Community and investigate abuse. Private storage and authenticated delivery do not prevent an authorized reader from saving or sharing a copy. Do not post confidential client materials, credentials, sensitive personal information, or anything you are not authorized to share with that audience.
No sale, targeted advertising, or profiling
We do not sell personal information or share it for cross-context behavioral advertising. We do not use personal information from this website to make decisions that produce legal or similarly significant effects. Because we do not sell or share personal information for targeted advertising, the site does not currently provide a “Do Not Sell or Share” link. If these practices change, we will update this policy and provide required choices before the change applies.
Retention
We keep beta-request information for up to 24 months so we can evaluate and administer the preview, unless you ask us to delete it sooner or we need it longer for a documented legal or operational reason. Account information is kept while your account is active and ordinarily deleted or de-identified within 90 days after a verified deletion request, subject to backups, fraud prevention, security, and legal obligations. Communications and limited security records are retained only as long as reasonably necessary for their purpose.
Community content remains in the service until you delete it, an authorized moderator removes it, or it is removed through account deletion or service administration. Deleting your account removes your profile photo and scrubs your own Community content from active service records. Other people’s replies can remain with a deleted-content marker so their conversations are preserved. Removing content from the interface does not establish immediate erasure of storage objects, security or moderation records, backups, or copies saved by recipients. Storage cleanup runs separately; retained exceptions remain subject to the purposes described above and applicable law.
Our beta service does not currently include scheduled Supabase project backups or promise restoration of deleted content. Service providers may retain operational or security records under their applicable terms and legal obligations; this policy does not promise a particular provider log or backup deletion deadline.
Your choices and privacy rights
You may ask to access, correct, or delete personal information we hold about you. You may also object to or request restriction of certain processing, withdraw consent where processing relies on consent, or request a portable copy where applicable. You can unsubscribe from optional marketing email using the link in the message or by contacting us.
You can change or remove your profile photo in supported Studio account settings, delete your own Community posts through available controls, and manage or request deletion of your account at AlexPearce3D.com/account. Account deletion affects the shared account across clients. Ending beta access or signing out does not itself delete the account or your local recordings and files.
Beta feedback and attachments are voluntary. Participation and feedback do not give us permission to identify you publicly, quote a testimonial, use your feedback in marketing, or enroll you in optional marketing communications; we ask for those permissions separately.
To make a request, email alex@alexpearce3d.com with “Privacy request” in the subject line. We may need to verify your identity before completing a request. You may use an authorized agent where applicable. We will not discriminate against you for exercising a privacy right. You may also complain to your local data-protection authority.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Do not submit confidential client materials, footage, credentials, or sensitive personal information through the beta-request form.
Children
The website and product preview are intended for professionals and are not directed to children under 16. We do not knowingly collect personal information from children under 16. Contact us if you believe a child has provided information to us.
The invited phone beta is limited to people who are at least 18 and have reached the legal age of majority where they live. See the Phone Beta Terms.
External services
The site may link to services we do not control. Their privacy practices are governed by their own policies. A link does not mean that this policy applies to the destination.
Changes to this policy
We may update this policy as the website and product develop. We will post the revised policy here, change the effective date, and provide additional notice when required. We will not use previously collected information in a materially different way without appropriate notice or consent.
Contact
AlexPearce3D, Inc. is responsible for the personal information described in this policy. Questions and privacy requests may be sent to alex@alexpearce3d.com.